CANCELLATION POLICY
Welcome to Dropperz! We are committed to providing a seamless shopping experience and excellent customer service. Please review our detailed cancellation policy below, which outlines the procedures for canceling orders and subscriptions.
1. Order Cancellation
1.1. Pre-Shipment Cancellations
- Eligibility: Orders can be canceled without incurring charges as long as the cancellation request is submitted before the order has been processed and shipped.
- Procedure: To cancel an order prior to shipment, please contact our customer service team at info@dropperz.co.za as soon as possible. Include your order number and reason for cancellation in your request.
- Confirmation: Upon successful cancellation, you will receive a confirmation email. If payment was processed, a full refund will be issued to your original payment method within 3-10 business days.
1.2. Post-Shipment Cancellations
- Ineligibility for Cancellation: Orders that have already been shipped cannot be canceled. To return such items, refer to our Return Policy.
- Return Process: If you need to return a shipped item, follow the instructions provided in our Return Policy. Returns are subject to the terms and conditions specified there.
2. Subscription Cancellation
2.1. Monthly/Yearly Subscriptions
- Cancellation: You may cancel your subscription at any time through your account settings on our website or by contacting our customer support team.
- Effective Date: Cancellations will be effective at the end of the current billing cycle. You will continue to have access to subscription benefits until the end of the billing period for which you have paid.
- Refunds: No refunds will be issued for the unused portion of the billing cycle. Any charges already incurred are non-refundable.
2.2. Free Trials
- Cancellation: If you are using a free trial and wish to cancel before the trial period ends, you can do so without incurring any charges. Ensure cancellation is completed before the trial period expires to avoid being billed for the subscription.
- Procedure: Follow the same steps outlined in Section 2.1 for canceling a free trial.
3. Non-Refundable Items
3.1. Special Terms and Conditions
- Identification: Certain items, such as custom orders, clearance items, and digital products, are marked as non-refundable or have specific terms attached.
- Refund Adjustments: If your order includes non-refundable items and you proceed with cancellation, the refund amount will be adjusted to exclude these items.
4. Processing Time and Notifications
4.1. Processing Times
- Order Processing: Orders are processed and shipped promptly. However, we cannot guarantee immediate cancellation due to the time required to process and update cancellation requests.
- Notification: You will receive an email notification confirming the status of your cancellation request. If the order has been processed or shipped, this email will include instructions for returning the item if applicable.
5. Contact Us
For any questions or assistance regarding cancellations, please contact our customer service team:
6. Changes to the Cancellation Policy
Dropperz reserves the right to modify this Cancellation Policy at any time. Any updates will be posted on our website and will take effect immediately. We recommend reviewing this policy periodically to stay informed of any changes.
7. Customer Satisfaction
Our aim is to provide excellent service and a hassle-free shopping experience. If you have any concerns or need further assistance, please contact our customer service team. We are here to ensure your satisfaction with Dropperz.
Thank you for choosing Dropperz!
Sincerely,
The Dropperz Team
