Refund Policy
Thank you for shopping at Dropperz. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Product Specific Return Information
- Electronics: Must include all packaging materials, accessories, manuals, and registration cards. The seal must not be broken.
- Clothing: Must be unworn, unwashed, and with original tags and packaging.
- Perishable Goods: Due to their nature, perishable items are not eligible for returns unless they arrive damaged or expired.
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
To Initiate a refund request please navigate to "My Order" > "View Order" > "Refund Request"
Contact Us
If you have any questions on how to return your item to us, contact us at info@dropperz.co.za
